HelloNote is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, sign up for our services, and interact with us. Please read this policy carefully.
What Information Do We Collect?
We collect information from you when you fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.
We may collect information about you in a variety of ways, including:
- Personal Data: Name, address, email address, phone number, and other identifying information.
- SMS Data: When you opt-in for SMS communication, we collect and store your phone number and the content of SMS messages exchanged between you and HelloNote.
- Billing Information: Payment data, such as your credit card number and billing address maybe collected by 3rd Party payment facilities. HelloNote will not store such information in our website.
Email Communications
If you provide your email address and opt-in to receive email communications from us, you consent to receive emails related to your order, registration, or any other service or promotional offer. These emails may include updates, reminders, alerts, and marketing communications.
Opting Out of Email Communications:
You can opt out of receiving email communications at any time by following the unsubscribe instructions provided in the email or by contacting us directly.
SMS/MMS Communications
If you provide your phone number and expressly opt-in to receive SMS communications from us, you consent to receive text messages related to your order, registration, or any other service or promotional offer. These messages may include updates, reminders, alerts, and marketing communications.
Express Consent:
By providing your phone number through forms on our website or directly communicating with us, you are consenting to receive SMS messages from HelloNote. This includes notifications regarding your account, transactions, and promotional offers. You have the right to opt out at any time by replying “STOP” to any message or by contacting us directly.
Standard Messaging Rates:
Standard messaging and data rates may apply for SMS messages. Please check with your mobile carrier for more details.
Opting Out of SMS Communications:
You can opt out of receiving SMS communications at any time by following the instructions in the message (e.g., replying “STOP”) or by contacting us directly. All SMS communications will include opt-out instructions.
You can opt out of receiving SMS messages by:
- Replying “STOP” to any SMS message you receive.
- Visiting the “Manage Communication Preferences” section of your HelloNote account to adjust SMS preferences.
Consent Tracking:
We log and track all opt-in and opt-out requests to ensure compliance with legal regulations and carrier guidelines. Your consent status will be maintained for compliance purposes.
Double Opt-In (if applicable):
In certain cases, we may use a double opt-in process where you will receive a confirmation SMS to verify your subscription to SMS communications.
We use the information we collect from you to:
- Provide, operate, and maintain our services.
- Process your transactions and manage your billing.
- Send SMS notifications based on your consent, such as appointment reminders, promotional messages, and updates.
- Communicate with you through email or phone.
What Do We Use Your Information For?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To send periodic emails
The email address you provide for correspondence, may be used to send you information and updates pertaining to your project, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or if not provided – simply reply to the message you received indicating you no longer wish to receive correspondence from us.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Data Security:
We implement security measures to ensure your information is safe. However, no security system is impenetrable. If you suspect any breach of your information, please contact us immediately.
Do We Use Cookies?
Yes, Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Do We Disclose Any Information to Outside Parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How We Share Your Information
We do not share, sell, or distribute your information to third parties except as described below:
- Service Providers: We may share your SMS data with third-party service providers to facilitate the sending of SMS messages on behalf of HelloNote.
- We may share your personal information, including phone numbers, with third-party service providers who assist us in providing our services, such as sending SMS notifications, processing payments, or managing customer relations. These service providers are authorized to use your information only as necessary to provide these services to us.
- Law Enforcement: If required by law, we may disclose your information to comply with legal obligations or protect our rights.
We will not share, sell, or distribute any SMS opt-in consent data or phone numbers collected for SMS purposes with third parties or affiliates for marketing purposes. This data is only used to provide the agreed-upon SMS communication (e.g., appointment reminders or updates).
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Google ReCAPTCHA
To ensure a secure and positive experience for all users, we utilize Google reCAPTCHA to verify human interaction and prevent automated spam. For more information about Google’s privacy practices and the data collected through reCAPTCHA, please visit their Privacy Policy and Terms of Service.
Childrens Online Privacy Protection Act Compliance
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our website’s privacy policy, including your express consent to receive email and SMS communications.
Changes to Our Privacy Policy
We may update this policy from time to time. You are encouraged to review this page periodically for any changes.
Contact Us
If you have questions or concerns regarding this policy, please contact us at:
- support@hellonote.com
- Phone: (212) 457-1037
For questions or assistance with booking a demo of our services, you can reach us at:
- Phone: (917) 268-1364 (Demo Bookings Only)