We collect information, including personal information, when you fill out a form on the Site in order to provide better services to you. We use the term “personal information” to refer to any information that identifies or can be used to identify you. Common examples of personal information include: name, email address, digital identifier, such as your IP address, information about your device, and certain metadata.

The personal information which we collect includes, but is not limited to, the following circumstances and data elements:

Generally

• • If you express an interest in obtaining additional information about our services, request support, request more information, use our “Contact Us” feature or similar customer features on the Site, or download certain content, we may require that you provide to us your contact information, such as your name, phone number, email address, and your practice type (e.g. Physical Therapy, Speech Therapy, etc.);
  • If you report a problem or have a question about our Site, you may provide us with contact information, such as a phone number or email address;
  • If you communicate with our team (such as via email or phone), we may collect information about you and other information that you provide;
  • If you provide us with any personal information relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Privacy Policy; if you believe that your personal information has been provided to us improperly, or to otherwise exercise your rights relating to your personal information, please contact us by using the information set out in the “Contact Us” section below.

Clients

Client-related information may be collected by us through forms submitted through the Site, over the phone, or by email.  We collect the personal information you provide to us, such as your name, address, email address, and phone number. We will also collect certain personal information that may be considered “sensitive personal information” under certain laws, such as billing information (such as bank account and credit card information), and your Social Security number.

Patient Information

On our platform, we may collect the following information from providers regarding their patients: medical record number, medical diagnosis and treatment, health insurance information, Social Security number, date of birth, gender, physical address, email address, phone number, patient status, primary care physician and other referring provider information, and emergency contact name and contact details.

Job Applicants

Job application information may be collected by us by email, or job application information may be collected on our behalf by our contracted third-party administrator(s) for applicant tracking purposes and by background check providers. These third-party administrators are permitted to process the information you provide only for purposes of providing services to us. We collect the information you provide to us, such as your name, email address, phone number, address, the content of any comments shared over email, your resume, and any cover letter you provide.

Social Media

If you post information on our webpage on a social media platform, we may use the information to respond, to promote our business and services, and in the normal course of our business operations. We may collect your personal information, such as your social media username, and other personal characteristics that you have made publicly available on the social media website. Note that the third-party operators of social media websites also receive such information, and their use of your personal information is governed by their own privacy policies.

Automated Data Collection: Cookies & Similar Technologies

We and at times, our third-party service providers use various technologies to collect and store information when you visit our Site or open one of our emails, and this may include using cookies or similar technologies to identify your browser or device. These similar technologies include web beacons and web server logs. We also use these technologies to collect and store information when you interact with services from our third-party service providers, such as advertising services.

We may use such technologies to collect personal identifiers (such as your IP address), information about your device (such as your browser characteristics, device IDs and characteristics, and operating system version) and information concerning your usage of our Site (including the link you used to reach a given webpage) and interactions with our emails. We use this information to determine how many users have visited particular webpages, viewed particular videos, or opened messages or alerts. This helps us establish, maintain, and manage our relationship with you, and also helps us to optimize and provide the Site for your use and benefit, to improve our marketing activities, and to enforce our Site’s service terms and prevent malicious conduct.

In some cases, our third-party service providers may process information collected by cookies and similar technologies that we permit them to use on the Site. Please see our Cookie Policy for more details. With respect to any social media pages that we may use, please see the privacy policies and any cookie policies of the applicable social media providers as to their automated data collection practices.

As indicated above, we, like many other website operators, currently use Google Analytics to collect and process certain Site usage data. To learn more about Google Analytics and how to opt out, please visit https://tools.google.com/dlpage/gaoptout.

You may be able to change your web browser’s settings to block and delete cookies when you access the Site through that web browser. However, if you do so, the Site may not function properly; also, we will still receive basic information (such as last URL you visited) when you navigate to the Site. HelloNote does not respond to Do Not Track (DNT) signals or similar signals.

SMS Data

When you opt-in for SMS communication, we collect and store your phone number and the content of SMS messages exchanged between you and HelloNote.