Discover the best alternative to SimplePractice for therapy practices. HelloNote offers tailored features for physical, occupational, and speech therapists, providing seamless documentation, billing, and scheduling. Learn why HelloNote is the superior choice for therapy clinics looking for a specialized EMR solution.
The right Electronic Medical Record system can make all the difference in how efficiently your practice operates. From documenting patient progress and managing schedules to handling insurance claims and compliance, your EMR should be a seamless extension of your workflow and not an obstacle that slows you down.
If you’re a therapist and you’re thinking about switching from SimplePractice or looking for an EMR that better suits your needs, it’s important to choose a platform that truly understands how therapy practices work.
This guide breaks down how HelloNote and SimplePractice compare and will help you make an informed decision about which one aligns best with your practice.
Designed for Therapists: Specialization Matters
HelloNote is for Therapy Professionals
We understand the unique challenges that physical therapist’s occupational therapists, and speech-language pathologists face because we’ve been in your shoes. Our platform isn’t a generic EMR trying to fit all healthcare providers for it’s designed specifically for therapy professionals, ensuring that every feature supports the way you work.
This isn’t just a marketing claim as it’s embedded in everything we do. From customized documentation templates to streamlined workflow management, our system is built to enhance efficiency, simplify compliance, and improve patient outcomes. We know what therapists need, and we’ve designed HelloNote to deliver exactly that.
SimplePractice has A Broad-Spectrum Approach
Some platforms, like SimplePractice, take a broad-spectrum approach, catering to a wide range of health and wellness professionals. While this might seem like an advantage, it often results in generic workflows that don’t fully align with therapy-specific needs. Without a system that’s truly built for rehabilitation disciplines, therapists may find themselves spending more time adapting to the software than actually benefiting from it.
The drawback:
Integration and Streamlining
At HelloNote, we know that therapists don’t have time to juggle multiple systems for scheduling, documentation, and billing. That’s why we built an all-in-one EMR that seamlessly integrates these essential functions into a single, streamlined platform. By eliminating the need for third-party add-ons, we help reduce inefficiencies, minimize errors, and keep your workflow as smooth as possible. Our goal is to provide a solution that lets you focus on patient care, not software workarounds.
The Problem with Relying on Third-Party Integrations
Platforms like SimplePractice take a different approach, relying heavily on third-party tools to extend their capabilities. While this may offer some flexibility, it also creates unnecessary complexity. Managing multiple subscriptions, navigating different interfaces, and ensuring data flows correctly between systems can become more of a hassle than a help.
Key Takeaway: If you prefer an all-in-one EMR without extra add-ons, HelloNote simplifies your workflow.
User Feedback:
Billing Transparency & Pricing Comparison
How HelloNote Simplifies Billing for Therapists
We know that billing shouldn’t be a guessing game. As therapists ourselves, we’ve seen how complicated and frustrating insurance claims and payments can be, especially for small to mid-sized practices. That’s why we built a billing system that prioritizes transparency, affordability, and ease of use.
With one-click claims generation, seamless insurance processing, and a straightforward pricing structure, we make it easy to manage your finances without worrying about hidden fees or unexpected costs. Our goal is to ensure that every practice, whether independent or part of a larger network, has access to a billing system that works.
Why Pricing Transparency Matters
A significant pain point for SimplePractice users revolves around billing. Reports of unauthorized charges, refund difficulties, and unclear invoicing make it harder for practices to predict their costs and manage cash flow.
On top of that, essential features like billing and telehealth often come with additional fees, making SimplePractice’s pricing structure less affordable for smaller practices. At HelloNote, we believe in clear, upfront pricing and an all-in-one system that doesn’t nickel and dime you for the features you actually need.
Better Business Bureau (BBB) Complaints on SimplePractice.
Key Takeaway: HelloNote provides a more transparent, cost-effective solution, especially for solo and small therapy practices.
Disadvantage:
Telehealth & Patient Engagement
How HelloNote Elevates Telehealth and Patient Engagement
Virtual therapy isn’t just a convenience but a necessity. Whether you’re working with remote patients, managing home health visits, or offering hybrid care, having a seamless, HIPAA-compliant telehealth solution is essential. That’s why we’ve built integrated telehealth directly into our platform, along with a secure patient portal that enhances engagement and accessibility.
With HelloNote’s telehealth suite, patients can easily schedule appointments, communicate with their therapists, and access their medical records—all in one place. We’ve designed this system to ensure that virtual sessions feel just as connected and effective as in-person care, so you can deliver high-quality therapy no matter where your patients are.
Why a Fully Integrated Telehealth Solution Matters
Other platforms, like SimplePractice, offer telehealth as a tiered feature, meaning that access to virtual therapy depends on your subscription level. While it’s functional, it doesn’t provide the same level of seamless integration or patient engagement that we’ve prioritized in HelloNote.
Key Takeaway: If telehealth and patient engagement are important to your practice, HelloNote offers a more seamless and cost-effective solution.
Drawbacks:
Scheduling & Documentation: Reducing Admin Burden
How HelloNote Simplifies Scheduling and Documentation for Therapists
At HelloNote, we know that efficient scheduling and documentation are essential for a smooth workflow. As therapists ourselves, we’ve seen how frustrating it can be when scheduling tools don’t align with real-world therapy needs, or when documentation feels like a time-consuming chore instead of a helpful tool. That’s why we built a flexible scheduling system that makes it easy to manage group sessions, family-linked records, and dynamic therapy appointments.
We also know that every therapist has their own way of documenting, which is why customization is at the core of our platform. With intelligent automation, customizable evaluation note templates, and goal-driven documentation tools, HelloNote empowers you to create notes that work for you, not against you.
The Problem with Limited Scheduling and Documentation Options
SimplePractice users have reported limitations in scheduling and documentation. Scheduling groups can be cumbersome, and managing multiple family members under a single contact email requires tedious workarounds. Documentation is often perceived as inefficient, with limited customization options and a reliance on manual input.
On the documentation side, therapists have expressed frustration with limited customization options and an overreliance on manual input. At HelloNote, we’ve designed our system to adapt to the way you work, so you can spend less time on admin tasks and more time focused on patient care.
Better Business Bureau (BBB) Reviews on SimplePractice
Key Takeaway: HelloNote minimizes administrative workload with efficient scheduling and documentation tools tailored to therapy workflows.
User’s review:
Customer Support & Community Feedback
HelloNote: Responsive Support & Continuous Updates
How HelloNote Prioritizes Customer Support and Community-Driven Development
We know that having a reliable support team isn’t just a nice-to-have but essential.
Therapists don’t have time to wait on hold for hours or deal with unanswered support tickets when they need immediate assistance. That’s why we’ve built a responsive, knowledgeable support team that is readily available to help whenever you need it.
But we don’t stop at just answering questions. We actively listen to our users and continuously improve our platform based on real feedback from therapy professionals like you. Our development team is constantly rolling out updates and feature enhancements to ensure that HelloNote evolves with the needs of the therapy community.
The Frustration of Inconsistent Support
One of the biggest concerns we hear from therapists switching from SimplePractice is the lack of reliable customer support. Many have reported difficulty reaching live representatives and long wait times for issue resolution, making it harder to get quick answers when they need them most.
At HelloNote, we take a different approach. We believe that support should be accessible, fast, and knowledgeable because when you’re running a practice, you need solutions, not roadblocks.
BBB Complaints on SimplePractice Customer Support
Key Takeaway: If customer support reliability is a priority, HelloNote offers more responsive service and continuous platform improvements.
Addressing Security and Compliance
HIPAA Compliance and Data Security in HelloNote and SimplePractice
We understand how critical patient data security is and we take it seriously.
Both HelloNote and SimplePractice adhere to HIPAA compliance standards, ensuring that patient data remains secure, confidential, and protected. These platforms implement advanced encryption protocols, access controls, and secure data storage to prevent unauthorized access and maintain compliance with federal healthcare privacy regulations.
At HelloNote, we go beyond just meeting the standards as we continuously enhance our security measures, audit controls, and data protection strategies to ensure seamless compliance while maintaining ease of use for therapists.
Final Verdict: Choosing the Right EMR for Your Therapy Practice
The decision between HelloNote and SimplePractice hinges on your unique needs and priorities. It isn’t just about features but also about finding a system that fits your workflow without unnecessary complexity or extra costs.
If you are a physical therapist, occupational therapist, or speech-language pathologist seeking an EMR system meticulously tailored to your specific workflows, HelloNote emerges as the frontrunner.
Its transparent billing practices, robust telehealth capabilities, and responsive customer support further solidify its appeal.
However, if you represent a more diverse practice encompassing a broader range of healthcare disciplines, SimplePractice might offer a more generalized solution.
Ultimately, healthcare professionals should evaluate platforms based on actual usability and efficiency rather than marketing claims.
Choose HelloNote if you want:
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- A therapy-focused EMR built by and for therapists.
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- An all-in-one system with integrated scheduling, billing, and documentation.
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- Transparent pricing with no hidden fees.
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- Fast, responsive customer support.
Want to see it in action? Try HelloNote today!
