GeriHab Physical Therapy has grown from a single clinic to seven thriving locations across Tennessee, providing exceptional care for older adults. With the help of HelloNote EMR, GeriHab has streamlined its operations, managed multi-location challenges, and maintained high standards of service. Learn how GeriHab Physical Therapy continues to make a difference in patient care while embracing innovative solutions for growth and efficiency.
In 2020, GeriHab Physical Therapy, led by Michael Chua, shared its journey of adopting HelloNote EMR to streamline operations and improve patient care. At that time, GeriHab was a single-location practice focused on in-home therapy for older adults. HelloNote provided the tools needed to simplify workflows and manage an increasing caseload effectively.
Fast forward to today, GeriHab has grown to seven thriving locations across Tennessee, serving more patients than ever. This expansion has introduced both exciting opportunities and significant challenges. Here, we’ll explore how GeriHab continues to evolve, the hurdles faced during growth, and how HelloNote remains a valuable tool in supporting its operations.
Progress Since 2020
GeriHab has achieved remarkable growth over the past few years, expanding its reach and enhancing its services to meet the needs of older adults in Tennessee.
Expanding to Seven Locations
Since 2020, GeriHab has grown from one clinic to seven locations, significantly increasing access to therapy services in underserved areas.
Introducing New Services
The practice has expanded beyond physical therapy to include programs tailored for older adults, such as balance training, chronic condition management, and recovery support after surgeries like joint replacements.
Building a Stronger Team
With the addition of more skilled therapists and administrative staff, GeriHab ensures every patient receives the care they need while maintaining its high standards of service.
Michael reflects, “Growth is always a challenge, but it’s been incredibly rewarding to see the impact we’ve been able to make in so many communities.”
Challenges of Expansion
While growth brings opportunity, it also introduces complexities that require strategic planning and efficient systems.
Managing Multiple Clinics
Operating seven clinics means coordinating schedules, staffing, and patient care across different locations. The logistics of ensuring seamless operations can be daunting.
Maintaining Consistency Across Teams
With a larger team, ensuring every therapist adheres to standardized practices is critical for providing consistent, high-quality care.
Scaling Administrative Work
The increase in patients and services has resulted in more administrative tasks, from scheduling and documentation to billing and compliance.
How HelloNote Supports GeriHab
HelloNote EMR has played a significant role in helping GeriHab navigate the challenges of growth. Its features have provided the tools needed to stay organized, efficient, and patient-focused.
Streamlining Multi-Location Operations
HelloNote’s centralized platform allows GeriHab to coordinate operations across all locations. Therapists and administrators can access real-time patient information, making it easier to manage scheduling and documentation.
Ensuring Consistent Documentation
With built-in templates, HelloNote has helped GeriHab maintain consistency in patient records, reducing errors and ensuring compliance with Medicare and other regulations.
Simplifying Billing
The system’s billing tools have streamlined processes, allowing GeriHab to handle increased patient volume while maintaining accuracy in claims and reimbursement.
Building Community Connections
For Michael and his team, GeriHab’s growth is about more than just opening new clinics—it’s about becoming a trusted partner in the communities they serve.
Tailored Programs for Older Adults
GeriHab has developed services to meet the unique needs of older adults, including:
- Balance and fall prevention programs.
- Chronic condition management for arthritis, neuropathy, and more.
- Rehabilitation support after surgery.
Engaging Patients in Their Care
By involving patients in their care plans and using tools to track progress, GeriHab fosters trust and collaboration. Showing measurable improvements keeps patients motivated and engaged.
Looking Ahead
GeriHab’s success has positioned it for continued growth, and Michael is focused on expanding services, supporting his team, and exploring new technologies.
Expanding Accessibility
Michael aims to introduce telehealth options to provide therapy for patients unable to visit clinics, further extending GeriHab’s reach.
Investing in the Team
With a growing staff, Michael emphasizes the importance of training and mentorship to maintain the practice’s high standards.
Innovating with Technology
Michael is exploring additional ways technology can enhance patient care and streamline operations, building on the success of HelloNote’s tools.
Final Reflections
Reflecting on GeriHab’s growth, Michael shares, “The journey hasn’t always been easy, but it’s been worth it to see the positive changes we’ve made in so many lives.”
While challenges remain, GeriHab continues to thrive by staying committed to its mission of improving care for older adults. HelloNote’s role in simplifying operations has supported the practice’s ability to grow while maintaining its focus on quality care.
Conclusion
GeriHab’s evolution from a single clinic to seven thriving locations demonstrates the power of dedication, innovation, and the right tools. With HelloNote EMR supporting its operations, the practice is well-positioned for future success.
If you’re ready to see how HelloNote can support your practice’s growth, click here to learn more.